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The personal service orientation of Santana Property Group comes straight from the top. "I am absolutely committed
to providing exceptional personal service to our clients,"
says Santana Property Group founder and President, Mercedes E.
Santana.
One of a small group of successful women in
commercial real estate, Ms. Santana is adamant about the methods
for her success. When she founded Santana Property Group her
vision was clear: "I saw a hole in the industry. Commercial
real estate had become a commodity. Personal and efficient
service seemed to be lacking in the larger companies. Calls
were not returned in a timely manner, properties not previewed
to match client needs. It was the right time for a firm that
truly represented a tenant or buyer's interests and needs."
Santana Property Group became an immediate success and has grown
exponentially since its 1999 launch.
Ms. Santana’s passion and determination
help fuel her vision for Santana Property Group. "My goal
is to be an innovator in commercial real estate, not an imitator.
I am fully committed to having an outstanding company providing
expertise to the community in the areas of commercial leasing
and sales."
Santana Property Group has represented a wide range
of clients, from law firms, accountants and NYSE traders to
developers, technology firms and nonprofits. While the company’s
early emphasis has been on tenant representation, it has systematically
been broadening its services to include landlord representation
and commercial property sales.
Ms. Santana’s work ethic sets the tone
for everyone in her company. "It’s important for
clients and landlords to walk away from doing a transaction
with us knowing that they got everything they bargained for.
Personalized service and attention to a client’s needs
is more than a matter of philosophy…it’s the ONLY
way we do business."
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